Point of Sale

Incorrect Payment Allocation

At the Tga shop, a customer has had some work done. Gethyn has received the payment by clicking on the “cheque” button.
In actual fact the customer has paid via internet banking. Is there a way to remedy this?

Answer: Because you are using the POS Holding file technique you only need to adjust the amounts being cashed up at the end of the day.
For example the takings for Cheques wil be stated as $1200 but in actual fact it is only $1,000
When asked to enter the value of actual cheques state it as $1,000
When you do the final processing you will be asked why the difference and you can state the reason

Now the only issue is that your main bank is not recognising that a customer has paid $200 by Internet. To solve this correctly it would be best to:
a) In the customers Receive a Payments section, make a journal entry reversing the payment made by the customer (Add an opening balance)
b) Now receive the payment as a Direct Credit on the actual day of the transaction

All should now be correct.